Shipping policy

Thank you for choosing Vizon! We're dedicated to providing you with high-quality gym wear that fits your lifestyle. Please review our shipping policy to understand how we process and deliver your orders:

  1. Order Processing Time:

    • All orders are processed within 1-2 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the following business day.

  2. Shipping Methods and Rates:

    • We offer standard and expedited shipping options for domestic and international orders.
    • Shipping rates are calculated based on the destination and the weight of your order. You can view the shipping costs at checkout before completing your purchase.

  3. Domestic Shipping (within South Africa):

    • Standard shipping typically takes 3-5 business days for delivery.
    • Expedited shipping is available for faster delivery, with estimated delivery times of 1-3 business days.

  4. International Shipping:

    • International orders are shipped via standard international shipping.
    • Delivery times for international orders may vary depending on the destination country's customs clearance process. Generally, it takes 7-21 business days for international orders to be delivered.

  5. Order Tracking:

    • Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number.
    • Once you have your tracking number we will send you a link to the couriers website and you can then insert your tracking number nd track your delivery.

  6. Customs and Import Duties:

    • Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
    • [Your Gym Clothing Brand] is not responsible for any delays or additional charges due to customs clearance processes.

  7. Shipping Address Accuracy:

    • It's essential to provide accurate shipping information at the time of purchase. Vizon is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
    • Please double-check your shipping address before completing your purchase.

  8. Shipping Restrictions:

    • We currently do not ship to PO boxes or APO/FPO addresses.
    • Some remote areas may have limited or no delivery service available. Please contact our customer service team for assistance if you have concerns about delivery to your location.

  9. Order Modifications and Cancellations:

    • Once an order has been placed, modifications or cancellations may not be possible. Please contact our customer service team immediately if you need to make changes to your order.

  10. Lost or Stolen Packages:

    • Vizon is not responsible for lost or stolen packages confirmed to be delivered to the shipping address provided by the customer. If you believe your package has been lost or stolen, please contact the carrier to file a claim.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at support@vizon.co.za . We're here to help make your shopping experience with Vizon as smooth and enjoyable as possible!

Vizon reserves the right to update or modify this shipping policy at any time without prior notice. Please review this policy periodically for any changes.